BLOCH Reviews

They have just the pointes i needed

I purchased a pair of Boost Mesh Split Sole Dance Sneakers before the pandemic. Needless to say, they were barely used for 3 years. Now that dance has started again, the shoes are falling apart on sole sections.
I contacted the company and their response was “Shoes with polyurethane soles will only last 4-5 years before falling apart, even if used or not”
This is totally unacceptable because they pride themselves with craftsmanship.
I will not purchase any of their products again.

DO NOT USE Wish I could give zero stars. No assistance, automated email message, you cannot call them, sadly I have shopped many times in the shop and have spent a fortune in store but if you have an online order no one is available to assist.

I’m so disappointed with everything

I order size 6 woman’s tap shoes. They arrived 2 weeks later a size 8! I tired to send them back with the instructions that came in the box but kept coming back from the post man with no address available.

I’m on a student uni wage and start my second year on dance uni in September now I’m trying to find something to put in them so they fit.

Will next buy online again!

Be extremely cautious buying from this firm - don’t trust them with returns - count your money as lost. ⚠️ you have no means of raising a dispute or grievance since they’ve cut their phone lines and are only available across an obstructive e-mail wall located abroad.

Strongly advise any customer checks out the other reviews on Blochworld here on TrustPilot - from other customers also ripped off by this dishonest bunch. What’s the scam? - they falsely claim the unused products are which you return exactly how you received them are in an unacceptable used state and ineligible for returns. No comeback, no discussion, just rip you off. Don’t expect to get your money back from a return*.

I made a mistake ordering through this company. I’m new to ballet and wasn’t sure with sizing. I did send a question to them and was told to try a nearest Bloch store which is in Brisbane and 4-5 hours drive away from me.
I ordered my gear and under garment. Once received I found out the size was small for me.
So I requested to get an exchange for next size up. Still had tags on. They refused to do anything so I’m stuck with something that’s too small.
I will not order anything from them again.

OMG - do not use this service. DO NOT USE. They have a mad system where you have to order 2 sizes too small to get the Bloch size you want. But the size conversion chart says 3 sizes too small ...

There's no phone number to call. No way of speaking to anybody about their crazy size system in order to be able to rectify the mistakes they say you, the customer, has made (in their email). Ask someone from Bloch to call you (in email reply) and they won't. They just disappear with your money forever. Dreadful. DREADFUL service. I've never experienced such bad service from anywhere ever before.

I ordered on Friday a white Leo for a costume and I paid $35 for next day air shipping. I still haven’t received my order at the end of Monday. Apparently, in tiny print at “the bottom” of the page they don’t work on Saturday or Sunday. Why offer the next day air shipping then? At no point in placing my order was this shown to me during the checkout process. I will not be using this company.

Customer service non existent.

Ordered tan jazz shoes and they sent me a skirt?

Sent several emails, filled out the online contact form and even messaged them on Facebook and I’ve had no response over the last few weeks.

Disgusting service, will never use Bloch again.

I order a size 7 pair of ultra flex jazz shoes. A size 9.5 was delievered. Emailed Bloch 4 times, no response after 2 weeks.

Return label does not include postage. If I return will I even get a refund?

Their phone number is a premium rate number.

Returned an item which they received over a week ago, been chasing for refund but no response whatsoever. Wish I had read these reviews before purchasing. Will NOT be using them again

I was at Bloch at Town Hall today (on the 02.12.21 at around 3:30pm) and the guy who was supposedly "serving" me asked me to do the usual protocol i.e. sign in, show him my vaccination... I did everything he asked of me... except when he asked me to put on a mask, i told him i did not have a mask at the time... he goes and mutters to himself then goes to the desk and pulls out a mask which the lady from the front desk was holding, with his bare hands and expects me to wear it... does he not know that a relatively high percentage of germs is spread through touch... and he wants me to put it near my mouth... ??? or is "appearing" to look like they are actually trying to do something just part of their show?... honestly sometimes i just wish there was more common sense in the world...

As a disclaimer bloch is my goto brand when it comes to ballet stuff. I bought a lot of ballet products including shoes, bags and clothes. However I recently bought a fur jacket that sheds a lot, almost impossible to wear, giving me allergic reactions!! They just simply refused to refund because i don't have original packaging. This is very disappointing, and all can do is to spread the words and don't buy anything from this company

DO NOT USE!!! Absolutely terrible service. Ordered a pair of jazz shoes in May, tried them on indoors & they were too small so returned. For the last three months I’ve been chasing my refund & Bloch have been saying they never received it. After I complained they magically found the shoes, but told me they’re not accepting my return because they’ve been tried on. Absolutely ridiculous and disgusting how long they’ve left me out of pocket. I now have the shoes back so I’ll have to try and sell them. Will never ever ever use them again.

The only way to contact them is by email; 18 months on from the first lockdown they still haven't got the phones running. I ordered a pair of jazz shoes and needed to return them as they were too small, but it took so long for them to issue the free shipping code I'd had to order the replacements. Now it's weeks since I sent the originals back and the refund has not been processed, and a week since I sent an email chaser to check refund status. Will leave one more week then go through Visa.